Transform Automotive
Operations with Salesforce Automotive Cloud
Facilegators helps automotive businesses streamline customer engagement, dealership operations, sales processes, and after-sales services using Salesforce Automotive Cloud solutions.
Why Automotive Cloud?
The automotive industry runs on relationships. Salesforce Automotive Cloud turns every customer touchpoint into a competitive advantage.
What is Salesforce Automotive Cloud?
Salesforce Automotive Cloud is an industry-specific platform that unifies customer data, dealership operations, and connected vehicle insights into a single intelligent CRM - purpose-built for OEMs, dealers, and fleet operators.
Benefits for Dealerships & Manufacturers
Accelerate vehicle-to-customer journeys, eliminate siloed data across dealer networks, and give your sales teams a 360° view of every customer relationship from first enquiry to the fifth service visit.
Connected Customer Experiences
Deliver hyper-personalized interactions across every touchpoint showroom, service bay, mobile app, and connected vehicle. Every signal feeds back into Salesforce to sharpen your next engagement.
Unified Customer Data
Break down the walls between sales, service, warranty, and finance. A single customer record aggregates every interaction, vehicle event, and preference enabling AI to act on it in real time.
AI-Driven Insights
Einstein AI surfaces the next best action for every customer whether that's a service reminder, a loyalty offer, or a trade-in opportunity before your team even thinks to look.
Service Lifecycle Management
From warranty claims to recall management to preventive maintenance scheduling, manage every post-sale touchpoint within a unified platform that keeps customers loyal and service bays full.
Automotive Cloud Capabilities
Eight specialised practice areas. One mission: make your automotive business compound faster.
Automotive CRM Consulting
Architect a CRM strategy that mirrors how automotive customers actually buy — from digital discovery through showroom close and beyond.
Dealer Management Solutions
Connect your entire dealer network on a unified platform. Standardize processes, share inventory intelligence, and surface performance gaps in real time.
Customer Journey Automation
Build automated journeys that nurture leads, convert prospects, and retain owners — triggered by vehicle events, service history, and behaviour signals.
Salesforce Integration
Seamlessly connect Automotive Cloud with DMS, ERP, telematics platforms, and marketing tools into a single source of operational truth.
Sales & Service Optimization
Redesign your sales process and service workflows around Salesforce best practices — reducing friction for your team and wait times for customers.
Analytics & Reporting
Build executive dashboards and dealer scorecards that turn raw Salesforce data into the decisions your leadership team needs daily.
Connected Vehicle Experience
Ingest telematics data, OTA update events, and in-vehicle signals directly into Salesforce to trigger proactive service outreach and loyalty campaigns.
Warranty & Support Management
Streamline warranty claims, manage parts logistics, and automate recall communications — all within a unified customer service console.
The Facilegators Difference
Senior consultants, automotive-specific depth, and an obsession with outcomes not hours billed.
Salesforce Expertise
Crest Partner status. 150+ certified consultants across every Salesforce cloud including Automotive Cloud specialists with hands-on OEM experience.
Customised Solutions
No pre-packaged templates. Every engagement starts with your business model, your customer journeys, and your specific constraints.
Scalable Architecture
We build for where you're going, not just where you are. Our architecture decisions are made with three years of growth already baked in.
Fast Deployment
Agile sprints, rapid prototyping, and pre-built accelerators mean your team is live in Automotive Cloud weeks sooner than the industry average.
Ongoing Support
We don't disappear after go-live. Dedicated CSMs, a named support engineer, and quarterly roadmap reviews keep your org evolving.
Industry Experience
We've worked with OEMs, franchise dealer groups, fleet operators, and mobility startups across 14 countries. Your challenge is not new to us.
Our Implementation Process
Four proven phases. Zero surprises. Predictable delivery from kick-off to go-live.
Discovery
We embed with your team for 1–2 weeks to map your current state: systems, processes, customer journeys, dealer workflows, and integration landscape.
Planning
We produce a detailed solution architecture, data model, integration map, and phased delivery roadmap aligned to your business priorities and budget.
Implementation
Agile sprints of 2 weeks each. You see working software every fortnight. Every sprint ends with a demo and a prioritised backlog review.
Optimisation
Post-launch, we monitor adoption, tune automations, and run quarterly roadmap reviews to ensure your Automotive Cloud org keeps compounding.
Frequently Asked Questions
Straight answers to the questions we hear from every automotive team considering Salesforce.
What exactly is Salesforce Automotive Cloud?
Salesforce Automotive Cloud is an industry vertical built on the core Salesforce platform. It includes pre-built data models for vehicles, dealer networks, service appointments, and warranties along with purpose-built flows for automotive customer journeys. Facilegators configures and extends these out-of-the-box capabilities to match your specific business model.
What systems can Salesforce Automotive Cloud integrate with?
Automotive Cloud integrates natively with Reynolds & Reynolds, CDK Global, Tekion, and other major Dealer Management Systems. We also connect to telematics platforms (AWS Connected Vehicle, Harman, etc.), marketing clouds, ERP systems, and any API-accessible system via MuleSoft or our lightweight integration middleware.
How long does a typical Automotive Cloud implementation take?
A foundational implementation covering CRM, dealer management, and service lifecycle typically takes 8–14 weeks. More complex engagements involving multiple integrations, connected vehicle data, and multi-country dealer networks can range from 16–24 weeks. Facilegators uses a phased delivery model so you're seeing live value from week 6 onwards.
Can Salesforce Automotive Cloud be customised for our specific workflows?
Absolutely. The Automotive Cloud data model is a starting point, not a constraint. Our team builds custom Apex, Lightning Web Components, and Flow automations to match your unique processes whether that's a bespoke trade-in valuation tool, a dealer incentive engine, or a connected vehicle alert system.