Build Branded Digital Experiences That Customers, Partners, and Employees Actually Love
Facilegators helps organisations design and launch stunning customer portals, partner communities, and employee hubs using Salesforce Experience Cloud — connected directly to your CRM data and business processes from day one.
Why Salesforce Experience Cloud?
Your customers, partners, and employees expect more than an email inbox and a phone number. Salesforce Experience Cloud lets you build branded, self-service digital destinations that surface your CRM data — without writing a single line of backend code.
What is Salesforce Experience Cloud?
Salesforce Experience Cloud (formerly Community Cloud) is a digital experience platform built natively on Salesforce. It enables organisations to create fully branded websites, portals, communities, and mobile apps that expose CRM records, knowledge articles, cases, orders, and business processes directly to external customers, partners, or internal employees — with no middleware required.
Benefits for CX, Partner, and IT Leaders
Eliminate the costly custom portal builds that go stale the moment your CRM changes. Experience Cloud sites update automatically as your Salesforce data evolves — giving every user real-time access to their cases, orders, account information, and knowledge base through a branded interface your team controls without developer dependencies.
Native CRM Data — No Integration Required
Every Experience Cloud site is built directly on top of your Salesforce org. Cases, orders, contracts, leads, opportunities, knowledge articles, and custom objects surface natively — no API calls, no sync jobs, no stale data. What your internal team sees in Salesforce is what your external users see in the portal, in real time.
Fully Branded, Pixel-Perfect Design
Experience Cloud's Lightning Web Runtime (LWR) framework delivers page load speeds and design flexibility that match standalone web platforms — not the clunky community sites of the past. Facilegators builds every portal to your brand guidelines, with custom themes, responsive layouts, and component-level personalisation that makes your Experience Cloud site indistinguishable from a custom-built web application.
Einstein AI & Personalisation
Surface personalised content recommendations, AI-powered search results, and contextual knowledge articles based on each user's profile, history, and behaviour — so every visitor finds what they need in fewer clicks and your deflection rates compound over time.
Secure, Role-Based Access at Scale
Experience Cloud's sharing architecture gives you granular control over exactly what each user — customer, partner tier, or employee group — can see, create, and edit inside the portal. Built on Salesforce's enterprise-grade security model, it scales from hundreds to millions of external users without compromising data isolation or compliance posture.
Experience Cloud Capabilities
Eight specialised practice areas. One mission: make every customer interaction faster, smarter, and more loyalty-building than the last.
Experience Cloud Strategy & Architecture
Define the right portal type, user journey map, data model, sharing architecture, and licensing strategy for your audience — before a single page is built — so every downstream decision is grounded in a clear business outcome.
Branded UX & LWR Site Design
Design and build pixel-perfect, mobile-responsive Experience Cloud sites using Lightning Web Runtime — matching your brand guidelines, accessibility standards, and performance benchmarks with custom themes, components, and layouts that feel nothing like a standard template.
Knowledge Base & Content Management
Architect, populate, and structure a Salesforce Knowledge base with article taxonomies, audience targeting, translation workflows, and a feedback loop that surfaces the most-read articles to agents in Service Cloud — driving deflection and agent efficiency simultaneously.
Einstein Bot & AI Search
Configure Einstein Bots that deflect common queries, collect structured case data before escalation, and hand off to a live agent with full conversation context — combined with Einstein Search personalisation that surfaces the right article, case, or record for every user's query.
Partner Community & PRM Setup
Build a full Partner Relationship Management (PRM) portal — including deal registration, lead distribution, partner scorecards, MDF claim management, enablement content, and training paths — that turns your channel network into a high-performance revenue extension of your direct sales team.
Identity, Login & Security Configuration
Configure Salesforce Identity, SSO (SAML/OAuth), social login, guest user access, and role-based sharing rules — ensuring every user sees exactly what they are entitled to see, and nothing more, regardless of how complex your organisation's external audience structure becomes.
Portal Analytics & Deflection Reporting
Build dashboards that track self-service adoption, article deflection rates, search query gaps, case containment scores, and partner engagement metrics — giving you the data to continuously optimise content, improve findability, and prove the ROI of every portal investment.
Third-Party & Custom Integration
Connect your Experience Cloud site to external payment gateways, e-commerce platforms, ERP systems, CPQ tools, and marketing automation — so your portal is not just a knowledge destination but a fully operational digital channel that can transact, fulfil, and retain.
The Facilegators Difference
Senior Experience Cloud architects, product-minded UX designers, and a relentless focus on deflection rates and user adoption — not portal page counts.
Salesforce Expertise
Crest Partner status. 150+ certified consultants across every Salesforce cloud — including Experience Cloud specialists with hands-on delivery experience across customer portals, PRM implementations, and employee hubs of every complexity and scale.
Customised Solutions
No pre-packaged templates. Every portal starts with your brand, your users' needs, your CRM data model, and the specific business processes your external audience needs to access — then we build from there.
Scalable Architecture
We design sharing models, guest user strategies, and component architectures that handle millions of external users and hundreds of thousands of monthly sessions — without performance degradation or spiralling licensing costs as you grow.
Fast Deployment
Pre-built LWR component libraries, validated portal templates, and agile sprint delivery mean your first portal is live and deflecting cases within weeks — not the multi-quarter timelines most clients are quoted by custom development agencies.
Ongoing Support
We do not disappear after launch. Dedicated Customer Success Managers, managed content services, and quarterly deflection reviews keep your portal performing — and keep your knowledge base growing to match every new product, policy, and support trend.
Industry Experience
We have delivered Experience Cloud portals for financial services firms, SaaS companies, manufacturers, retailers, healthcare organisations, and professional services businesses across 14 countries. Complex sharing models, regulated data, multilingual audiences — your challenge is not new to us.
Our Implementation Process
Four proven phases. Zero surprises. Your users logging into a live, branded portal before most agencies have finished their wireframes.
Discovery
We interview your target users, audit your existing support ticket taxonomy, map your CRM data model, review your brand guidelines, and define the information architecture — giving us everything we need to design a portal that genuinely serves your audience.
Planning
We deliver a complete portal blueprint: user journey maps, information architecture, wireframes, custom LWR theme design, data model, sharing architecture, knowledge taxonomy, and phased delivery roadmap — reviewed and approved before build begins.
Implementation
Two-week agile sprints. Your stakeholders review and approve working portal pages, components, and knowledge articles every fortnight — so the final experience reflects your brand and your users' needs, not a generic Salesforce template with your logo dropped in.
Optimisation
Post-launch, we monitor deflection rates, search query gaps, user drop-off points, and article performance — running quarterly content and design sprints that keep your portal compounding in usefulness and reducing inbound case volume month after month.
Frequently Asked Questions
Straight answers to the questions every digital experience and CX leader asks us before starting an Experience Cloud engagement.
What is the difference between Salesforce Experience Cloud and Community Cloud?
They are the same product. Salesforce rebranded Community Cloud to Experience Cloud in 2021 to reflect the platform's expanded capabilities beyond traditional community forums — including fully branded customer portals, partner PRM sites, employee intranets, and Lightning Web Runtime-powered websites. All Community Cloud implementations automatically became Experience Cloud sites with no migration required. When Facilegators references Experience Cloud, this covers all portal types previously built on Community Cloud.
Can our Experience Cloud portal match our existing website design exactly?
Yes. Facilegators builds every Experience Cloud portal using the Lightning Web Runtime (LWR) framework, which supports full custom theming — including custom fonts, colour systems, component libraries, CSS variables, and responsive layouts — giving us the design flexibility to match your brand guidelines precisely. The portal will look and feel like a native extension of your website, not a Salesforce product skin. For organisations with existing design systems, we map your design tokens directly into the LWR theme configuration.
How does Experience Cloud handle security and data access for external users?
Salesforce Experience Cloud uses the same enterprise-grade security model as the core Salesforce platform — including organisation-wide defaults, sharing rules, profiles, permission sets, and guest user access controls. External users only ever see records they are explicitly entitled to access. For organisations with complex sharing requirements — multiple partner tiers, regional data boundaries, or regulated industries — Facilegators designs and validates the sharing architecture before any site goes live, ensuring data isolation is watertight at every scale.
How long does an Experience Cloud portal implementation take?
A foundational customer self-service portal — including branded LWR theme, case management, knowledge base, Einstein Bot, and login configuration — typically takes 6–10 weeks. A full Partner Relationship Management (PRM) portal with deal registration, scorecards, content libraries, and MDF workflows typically takes 10–16 weeks. An employee hub with HR processes, internal knowledge, and IT helpdesk integration typically takes 8–12 weeks. Facilegators uses an agile delivery model so your first portal pages are live and accessible to real users from week four onwards.