Build High-Converting Digital Storefronts That Sell Smarter with Salesforce Commerce Cloud
Facilegators helps B2C and B2B businesses design, launch, and scale Salesforce Commerce Cloud storefronts that convert more visitors, reduce cart abandonment, and unify the entire customer journey from first click to repeat order.
Why Salesforce Commerce Cloud?
Shoppers expect fast, personalised, frictionless buying experiences — whether they are a consumer on a mobile phone or a procurement manager placing a recurring B2B order. Salesforce Commerce Cloud delivers both, natively connected to your CRM.
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is an enterprise digital commerce platform that powers B2C and B2B storefronts at global scale. It includes a managed storefront framework, a headless commerce API layer, Einstein AI for product discovery and personalisation, native CRM integration, and Salesforce Order Management — all on a single, cloud-hosted platform that eliminates infrastructure management from your team entirely.
Benefits for Retailers, Brands & Distributors
Eliminate the gap between your commerce platform and your customer data. With Commerce Cloud natively connected to Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud, every purchase event, browsing signal, and service interaction enriches a single customer record — enabling personalisation and service recovery that no standalone e-commerce platform can match.
Einstein AI Product Discovery
Einstein AI powers product recommendations, search ranking, sorting rules, and personalised category pages — adapting in real time to each shopper's behaviour, purchase history, and affinity signals. Merchants using Einstein recommendations see measurable lifts in average order value and units per transaction from the day they activate.
Headless & Composable Commerce
Commerce Cloud's Composable Storefront (PWA Kit) and headless API architecture give development teams the freedom to build any front-end experience — React, Next.js, or bespoke — while retaining the Commerce Cloud back-end for catalogue, pricing, promotions, checkout, and order management. Speed, flexibility, and platform stability, without choosing between them.
Unified Order Management
Salesforce Order Management unifies inventory, fulfilment, and returns across every sales channel — online, in-store, marketplace, and wholesale — into a single orchestration layer. Every order routes to the optimal fulfilment source, every return triggers the right refund workflow, and every customer sees real-time status across every channel they bought from.
Global Scale, Zero Infrastructure
Commerce Cloud is a fully managed, multi-tenant SaaS platform that handles peak traffic automatically — Black Friday, product launches, flash sales — without your team provisioning a single server. Global CDN, PCI-DSS compliance, 99.99% uptime SLA, and automatic platform updates are all included, so your engineers focus on commerce, not infrastructure.
Commerce Cloud Capabilities
Eight specialised practice areas. One mission: build digital commerce experiences that convert more shoppers, retain more customers, and scale without friction.
Commerce Cloud Implementation
End-to-end storefront build — from catalogue architecture, product model, and pricing rules through checkout configuration, payment gateway integration, and launch readiness testing — delivered on time and on budget using Facilegators' proven commerce accelerators.
Storefront UX & CRO Design
Design and build high-converting storefront experiences — homepage, category pages, product detail pages, and checkout — grounded in conversion rate optimisation principles, mobile-first design, and A/B testing frameworks that compound revenue gains over time.
Headless & Composable Architecture
Architect and build headless Commerce Cloud storefronts using the PWA Kit and Managed Runtime — giving your front-end team full design freedom while Facilegators manages the Commerce Cloud back-end for performance, security, and scalability.
Order Management & Fulfilment
Implement Salesforce Order Management to unify inventory, fulfilment routing, payment capture, and returns across every channel — giving your operations team a single order orchestration console and your customers a consistent post-purchase experience regardless of where they bought.
Einstein AI & Personalisation
Activate Einstein Product Recommendations, Einstein Search, and Commerce Insights — personalising every page, every search result, and every promotional slot based on real-time shopper behaviour and Data Cloud unified profiles, from day one.
Third-Party & ERP Integration
Connect Commerce Cloud to your ERP, PIM, WMS, loyalty platform, payment providers, and marketplace channels — using MuleSoft, Commerce Cloud APIs, and Facilegators' integration accelerators to create a single, coherent commerce data flow without custom middleware sprawl.
Commerce Analytics & Revenue Reporting
Build dashboards in CRM Analytics and Commerce Insights that surface conversion funnel performance, product affinity trends, abandoned cart recovery rates, and channel attribution — giving your merchandising and marketing teams the data to make faster, more confident revenue decisions.
Platform Migration & Re-platforming
Migrating from Magento, Shopify Plus, SAP Commerce, HCL Commerce, or a legacy custom platform? Facilegators manages the full migration — catalogue, customer data, order history, SEO redirects, payment configuration, and integration rebuild — with zero revenue disruption during cutover.
The Facilegators Difference
Senior commerce architects, CRO-obsessed designers, and a relentless focus on revenue per visitor — not storefront page counts or feature lists.
Salesforce Expertise
Crest Partner status. 150+ certified consultants including Commerce Cloud developers, Einstein Commerce specialists, and Order Management architects with hands-on delivery experience across B2C, DTC, and B2B commerce environments at global scale.
Commerce + CRM Integration
Most commerce agencies build the storefront and stop. Facilegators architects the full Salesforce ecosystem connection — linking Commerce Cloud purchase events to Marketing Cloud journeys, Sales Cloud accounts, Service Cloud case records, and Data Cloud unified profiles — so every team benefits from every transaction.
Conversion-Led Design
Every storefront we build is designed around your conversion funnel — not a template. We instrument every page with analytics from day one, run structured A/B tests post-launch, and tune checkout flows, product pages, and search experiences based on real shopper data.
Fast Deployment
Pre-built Commerce Cloud accelerators, validated integration cartridges, and agile sprint delivery mean your storefront is live and transacting in weeks ahead of industry benchmarks — without compromising the quality of the customer experience at launch.
Ongoing Optimisation
We do not disappear after go-live. Dedicated Commerce Success Managers, regular merchandising sprints, Einstein model tuning, and quarterly revenue reviews keep your Commerce Cloud storefront compounding in performance as your catalogue, customer base, and market evolve.
Industry Experience
We have delivered Commerce Cloud implementations for fashion, beauty, consumer electronics, food and beverage, industrial supply, healthcare, and financial services businesses across 14 countries. Complex catalogues, global localisation, and omnichannel fulfilment — your challenge is not new to us.
Our Implementation Process
Four proven phases. Zero surprises. Your storefront live and processing real orders faster than any comparable agency benchmark.
Discovery
We audit your current commerce platform, catalogue complexity, integration landscape, fulfilment model, and conversion funnel data — defining the storefront architecture, feature prioritisation, and migration strategy that will deliver the fastest measurable revenue impact.
Design & Planning
We deliver complete UX wireframes, a visual design system aligned to your brand, a Commerce Cloud data model, an integration architecture, and a phased build roadmap — reviewed and approved by your merchandising, marketing, and engineering teams before build begins.
Build & Integration
Two-week agile sprints. Your team reviews and approves working storefront pages, checkout flows, and integrated systems every fortnight — so the final storefront reflects your merchandising requirements and your customers' buying behaviour, not just our technical assumptions.
Optimisation & Growth
Post-launch, we monitor conversion rates, Einstein recommendation performance, cart abandonment trends, and fulfilment accuracy — running quarterly CRO sprints, Einstein retraining cycles, and feature expansion roadmaps that keep your Commerce Cloud storefront growing revenue month after month.
Frequently Asked Questions
Straight answers to the questions every commerce, digital, and IT leader asks us before starting a Salesforce Commerce Cloud engagement.
What is the difference between Salesforce B2C Commerce and B2B Commerce?
Salesforce B2C Commerce is designed for high-volume consumer storefronts — DTC brands, multi-brand retailers, and subscription businesses — where the priority is conversion rate, personalisation, and mobile experience at scale. Salesforce B2B Commerce is designed for trade and wholesale buying scenarios — distributors, manufacturers, and enterprise suppliers — where the priorities are account-based pricing, approval workflows, reorder efficiency, and CPQ integration. Both are built on the Salesforce platform and can be connected to the same CRM. Facilegators implements both and advises clients on the right choice — or the right combination — for their specific go-to-market model.
Can you migrate our existing e-commerce store to Commerce Cloud?
Yes. Facilegators has delivered migrations from Magento 1 and 2, Shopify Plus, SAP Commerce (Hybris), HCL Commerce (WebSphere), Oracle ATG, and custom-built platforms to Salesforce Commerce Cloud. Our migration methodology covers full catalogue and product data migration, customer account and order history transfer, SEO URL redirect mapping, payment provider reconfiguration, integration rebuild, and a phased cutover plan designed to maintain revenue continuity throughout the transition.
How long does a Commerce Cloud implementation take?
A standard B2C storefront using SFRA — with a curated catalogue, standard payment integrations, Marketing Cloud connection, and Einstein Recommendations — typically takes 10–16 weeks from kick-off to go-live. A composable PWA Kit storefront with custom front-end design typically takes 14–20 weeks. A B2B buyer portal with account-based pricing, approval workflows, and CPQ integration typically takes 12–18 weeks. More complex engagements involving multi-site architecture, Order Management, and global localisation can range from 20–28 weeks. Facilegators uses a phased delivery model so your first site region is live and transacting before the full global rollout is complete.
How does Commerce Cloud connect to the rest of our Salesforce ecosystem?
Commerce Cloud integrates natively with Marketing Cloud (abandoned cart, post-purchase journeys, and browse recovery), Service Cloud (order status in the agent console, returns management), Sales Cloud (B2B account and opportunity data), Data Cloud (unified shopper profiles for personalisation), and Experience Cloud (self-service order portals). Facilegators designs the end-to-end integration architecture as part of every Commerce Cloud engagement — ensuring your commerce platform is not an isolated revenue channel but a connected node in your entire customer relationship infrastructure.